Order & Delivery

EXCHANGES/REFUNDS

All products are checked and ensured quality prior to delivery. However, in any event, that your products arrive defected/damaged, please contact us within 24 hours after purchase or receiving the product. Exchanges or refunds are only accepted within the 48-hour timeframe.

Food and perishables are non-refundable and non-exchangeable

If your product was purchased in-store, please provide your receipt and product in its original packaging when you return to the store.

If your product was purchase online, please drop us an email at info@pawffsg.com with a detailed description, along with an attachment of a clear image of the defected product.

We will do our best to ensure smooth facilitation of any exchanges or refunds.

Exchanges must be made within 7 working days after we get in touch with you. Any delivery charges incurred during the exchange will be borne by customer.

If you experience any issues with your order or have other questions, feel free to drop us an email at info@pawffsg.com


DELIVERY / SELF COLLECTION

  • Minimum ordering of $30 for Delivery. 
  • All orders have to be placed 3 days before Delivery/Self-Collection date (Tuesday to Sunday)

DELIVERY POLICY

Delivery will be made on Wednesday Or Saturday between 2 time slot ( 1pm - 5 pm & 6pm - 9pm ).

To maintain efficiency in our services to you, we would not be able to accommodate requests for time-specific deliveries.

Any special request in timing or days, we would require you to arrange your own delivery with LALAMOVE.

Charges

Non-frozen items:

$3.50 per order, 1 to 3 days courier delivery from the day you've selected

Spend $80 for Free delivery

Frozen items:

$12 per order.

Spend $100 for Free delivery.

If you have any special request for delivery, please contact us via Whatsapp at 9647 8786.

Delays

In case of wet weather situations, there can be a delay in delivery, we will let you know about this in advance if your order is affected.

SELF-COLLECTION

Customer will be informed in advance of the earliest collection date.

Collection address will be provided to the customer via WhatsApp.

If you have a specific date that you would like to do the collection, please contact us via info@pawffsg.com or add it into the notes section during checkout.