ORDER & PAYMENT METHODS
- How do I place an order?
You can do so by ordering through our online store or visiting our store located at 77 Jalan Malu-Malu.
- Looking for something not listed?
If you're looking for something that is not listed on our website, kindly contact us for more details.
- What are the available modes of payment?
We accept VISA, Mastercard and PayNow.
DELIVERY / SELF-COLLECTION
- Is there a minimum order for delivery?
Yes, a minimum order of $30 applies. All orders must be placed at least 3 days in advance before delivery / self-collection dates.
- When will I receive my order?
Deliveries are made on Wednesday and Saturdays, 10am - 5pm.
To maintain efficiency in our services to you, we would not be able to accommodate requests for time-specific deliveries. Any special request in timing or days, we would require you to arrange your own delivery.
EXCHANGE / REFUNDS
There is a mistake with my order, what should I do?
All orders are checked and ensured quality prior to delivery. However, in the event that your product is missing or damaged, kindly contact us via Whatsapp at 9647 8786 within 24 hours of receiving your order. Alternatively, you may also reach out to us through Instagram at @pawff.sg, or drop us an email at firstname.lastname@example.org.
Can I exchange or refund my purchases?
Raw products and perishables are strictly non-refundable and non-exchangeable after order confirmation.
For other merchandises, we offer free returns or exchanges within 7 days of purchase. You can return your product for store credits or exchange for a different product.
Please note the following exceptions to our return and exchange policy:
- What are your operating hours?
We are open on Thursdays and Fridays, 1pm - 4pm , Saturdays and Sundays, 1pm - 8pm. Kindly note that we are closed on Mondays, Tuesdays and Wednesdays.
- How do I get to PAWFF?
We are conveniently located 10 mins away from Canberra MRT and Sembawang Shopping Centre at 77 Jalan Malu-Malu, Singapore 769687.
Enter from Jalan Sendudok and turn into the carpark between D'Banyan & Happy Village Coffeeshop. Free parking is available.
- How do I contact PAWFF?
We can be contacted via the following:
- Whatsapp us at 9647 8786
- Send us a DM on Instagram at @pawff.sg
- Email us at email@example.com
- By using the Contact Form here